AI lead automation for real estate agency

Real Estate AgencyJanuary 20254 min read

How a real estate agency stopped losing leads from property portals

In real estate, response time is literally money. A client who submits an inquiry about an apartment contacts several agencies at the same time - the one that responds first with a concrete proposal wins.

Problem: portal monitoring consumed half a workday

Agents checked Otodom, OLX and Oferteo multiple times a day - manually, tab by tab. Despite the effort, they frequently lost to competitors by a few hours. Clients had already scheduled viewings with another agency.

On top of that, inquiries came through the website and WhatsApp - each requiring a manual response. During peak season, agents spent more time on communication than on closing deals.

Solution: Lead Radar + AI Chatbot

Lead Radar started monitoring all key portals 24/7. When an inquiry matching the agency's portfolio appears - right location, property type, budget - the bot sends a personalized offer from the agent's account within 5 minutes. The agent receives an SMS notification with a link to the inquiry and the sent offer.

An AI chatbot on the website and WhatsApp Business took over handling web inquiries. It answers questions about listings, presents available properties from the database, asks about preferences, and schedules viewings - directly in the agent's calendar.

Three channels, one place

All inquiries - from portals, the website, and WhatsApp - go into one dashboard. Agents see the full history of client contact without switching between apps. The 10 hours saved weekly on monitoring translate directly into time spent with clients and closing deals.